When disaster in Haiti happened, lots of people around the world wanted to help through donations. But who can organize a huge call center to accept donations on a one-day notice and dismiss it after a week or so? This task was taken on by LiveOps, a contact center company based in San Francisco. Although you probably have never heard about the company, it might have serviced some of your calls to order a pizza, for instance. So what allowed LiveOps to handle this enormous task of establishing an overnight call center? The answer is: a novel approach to labor management which places LiveOps in the prominent company of renaissance innovators.