The Darwinian Workplace in the WinnerS-take-all Organizations
snetesin
Posted on May 3rd, 2012
The latest issue of Harvard Business Review features an article “The Darwinian Workplace” on promoting healthy competition in the workplace that I co-authored. The key message of the article is based on several research projects with highly innovative technology companies that implemented tournaments among its workers to increase worker productivity and, at the same time, to increase firm’s profitability. Competition in high-end jobs in industries ranging from movie making to professional athletes to politics is nothing new but can the same principles be applied in industries as mundane as retail, call centers and restaurants, which usually employ minimal-wage workers, with minimal motivation and incentives to work hard? Labor costs in these industries typically represent the largest operating expense and the number of people employed constitutes a significant proportion of population of any developed country. Yet, there are few success stories when it comes to improving productivity of this huge labour force. However, a wave of innovative companies is changing this status quo, and in my research and consulting I had an opportunity to analyse data from such companies and see effects of workplace competition first hand. In my mind, these companies are excellent examples of the Business Model Innovation.









